FAQ - Frequently Asked Questions
Frequently Asked Questions
About Shop The Piazza Center
Who curates the products sold on Shop The Piazza Center?
All products available on shop.thepiazzacenter.com are personally curated by Dr. Rocco Piazza, MD, a board-certified plastic surgeon and founder of The Piazza Center in Austin, Texas. Each product reflects what Dr. Piazza uses in clinical protocols or recommends to patients for recovery, skin health, and long-term results.
Are these products actually used in Dr. Piazza’s practice?
Yes. Many of the skincare products, recovery tools, and supplements available online are the same products Dr. Piazza integrates into surgical aftercare, in-office treatments, and long-term patient maintenance plans. All products stocked online are available at his practice and clinic in Austin, TX.
How is this different from buying skincare or supplements elsewhere?
Shop The Piazza Center focuses on clinical compatibility—products selected to support healing biology, collagen signaling, inflammation control, and skin longevity rather than trend-driven formulations.
Are all products sourced directly from the manufacturer?
Yes. All products sold through Shop The Piazza Center are sourced directly from the manufacturer or authorized distributors to help ensure authenticity, proper storage, and quality control.
Shipping & Returns
Do you offer free shipping?
Yes. We offer free standard shipping on U.S. orders over $100 (after discounts, before tax).
We also offer free express shipping on U.S. orders over $500 (after discounts, before tax).
What shipping options are available?
We offer the following shipping options within the United States:
- Standard Shipping (3–5 business days)
- Expedited Shipping (2 business days)
- Overnight Shipping (next business day)
Delivery times may vary during holidays or severe weather conditions.
Do you ship internationally?
At this time, we ship within the United States only. If you are located outside the U.S., please call (737) 787-7338 and our team will do our best to recommend brand-authorized options in your region.
What is your return policy?
Most unopened, products may be returned within 14 days of delivery for a refund to the original form of payment. Shipping fees are non-refundable. We also offer a 30-day money back guarantee for any defects or product concerns.
For hygiene and safety reasons, opened skincare, supplements, injectables, and prescription items are not eligible for return.
If an item arrives damaged or incorrect, please contact us within 48 hours of delivery by calling (737) 787-7338.
Clinical Guidance & Safety
Are these medical-grade products?
Many of the products offered are medical-grade and may require professional guidance. Educational information is provided for convenience, but patients should always follow physician-specific instructions for use.
Are supplements evaluated by the FDA?
Dietary supplements are not evaluated by the FDA to diagnose, treat, cure, or prevent disease. Always consult your physician before starting any new supplement, particularly before or after surgery.
What skincare helps incision healing after surgery?
Incision healing depends on inflammation control, barrier repair, and collagen organization. Dr. Piazza generally recommends gentle, non-irritating skincare designed to support the skin’s natural healing phases. Be sure to check our healing collection for some recommendations or contact the clinic team.
When can I start skincare after surgery?
Timing varies by procedure and individual healing response. In general, barrier-supportive and non-irritating products may be introduced earlier, while active treatments should only be added under physician guidance.
What improves scar quality after cosmetic surgery?
Scar quality is influenced by collagen alignment, oxygenation, and inflammation management—not just topical products. A combination of proper skincare, internal support, and physician-guided therapies may be recommended. We are big fans of carboxy therapy and Silagen scar gel for surgical healing.
Do exosomes or growth factors help with healing?
Regenerative products such as exosomes or growth factors may support cellular signaling during recovery. Their use should be guided by a physician based on individual needs and healing timelines. Be sure to check out our Skin Boosters & Exosomes Collection for more recommendation.
Why does Dr. Piazza recommend supplements after surgery?
Certain supplements may support tissue repair, oxidative stress reduction, and circulation during recovery. Dr. Piazza integrates supplements as part of a broader healing strategy tailored to the patient and procedure.
Are supplements safe to take long-term?
Supplement use should always be personalized. Please consult your physician before starting or continuing any supplement regimen.
Appointments & Contact
Do you offer VISIA® skin analysis?
Yes. Our Austin-based team offers VISIA® complexion analysis to evaluate concerns such as sun damage, pores, texture, and wrinkles. To schedule, call (737) 787-7338.
How can I contact The Piazza Center with product questions?
Our skincare team is happy to assist with shade matching, regimen building, post-procedure support, and reorders. Please call (737) 787-7338 for assistance or email: shop@thepiazzacenter.com.
Live Confidently with Science-Backed Skincare & Wellness
Live Confidently with Science-Backed Skincare & Wellness
At The Piazza Center, we believe that confidence isn’t just about how you look—it’s about how you live.
Founded by Dr. Rocco Piazza, a board-certified plastic surgeon based in Austin, Texas, our practice has earned a reputation for excellence in plastic surgery and regenerative aesthetics. Now, that same clinical expertise powers our online store, offering medical-grade skincare and biohacking solutions you can trust.
Dr. Piazza: A Plastic Surgeon with a Passion for Medical-Grade Skincare
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With more than two decades of surgical experience, Dr. Piazza understands the science behind skin health, healing, and long-term rejuvenation. His unique perspective bridges the gap between advanced surgical techniques and everyday skincare and wellness.
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Every product in our store is handpicked by Dr. Piazza to ensure it meets rigorous standards for:
- Safety
- Efficacy
- Clinical-grade ingredients
From post-surgical scar care to cutting-edge biohacking supplements, our offerings are designed to help you achieve real, measurable results.
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Brands We Proudly Stock:
- Alastin
- CO2 Lift
- Dr. Medion
- EltaMD
- Infiniwell
- Neocutis
- Plated
- Revision
- Skinbetter
- Revitalash
Why Medical-Grade Skincare Matters
Unlike products found at typical beauty retailers, medical-grade skincare contains higher concentrations of active ingredients, supported by clinical studies and professional use in medical practices. At The Piazza Center, you’ll find:
- Professional exosome serums for skin repair and anti-aging
- Carboxy therapy masks and oxygen mousse for healing and brightening
- Advanced medical-grade sunscreens for daily protection
- Clinical-grade eye care solutions for dark circles, puffiness, and fine lines
- Healing accelerators like BPC-157, red light therapy, and nitric oxide lozenges for post-surgical recovery and overall wellness
Targeted Solutions By Skin Concern
Your skin—and your health—are unique. That’s why we’ve organized our collections by concern, helping you find targeted solutions curated by a medical expert:
Healing & Scar Recovery
Support your skin’s natural recovery and reduce downtime with theHealing Accelerators Collection, personally curated by Dr. Rocco Piazza. As a board-certified plastic surgeon, Dr. Piazza understands how vital it is for patients to heal quickly and comfortably after aesthetic procedures, surgery, or skin treatments.
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Biohacking & Supplements
Step into the future of wellness and optimized healing with theBiohacking & Recovery Collection, carefully curated by Dr. Rocco Piazza. As a board-certified plastic surgeon, Dr. Piazza bridges advanced aesthetic medicine with biohacking science to help patientsrecover faster, feel better, and enhance their overall health.
Skin Boosters & Exosomes
Experience the forefront of regenerative skincare with The Piazza Center’s curatedExosomes & Growth Factors Collection.Personally selected by Dr. Rocco Piazza, this exclusive assortment features some of the world’s most advanced medical-grade skincare products designed to target visible signs of aging, enhance skin repair, and improve overall tone and texture.
Trust & Proven Results
Patients and customers choose The Piazza Center for our commitment to safety, science, and visible results. We’re proud to be:
- Led by a board-certified plastic surgeon recognized across Austin with 16 years of surgical expertise
- Backed by over 300 five-star Google reviews praising our dedication to patient care and aesthetic outcomes
- A trusted source for medical-grade skincare and advanced regenerative products
Looking For Surgical Services?
Looking for Surgical Services?
While our online store focuses on helping you maintain and enhance your skin and wellness from home, Dr. Piazza also leads a thriving surgical practice offering cosmetic procedures and in-office treatments.
If you’re interested in plastic surgery or advanced skin treatments in Austin, visit our main practice website:
Live Confidently™️. Shop With Expertise.
At The Piazza Center, we’re redefining beauty and wellness with medical-grade products and biohacking solutions curated by a board-certified plastic surgeon. Whether you’re recovering from a procedure, seeking everyday skincare solutions, or exploring the future of regenerative aesthetics, you’ll find products here that help you Live Confidently—from the inside out.