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FAQ

How do I choose the right skincare products for my skin type?

We recommend consulting with a skincare professional for a personalized recommendation. However, we offer product descriptions and reviews to help you get started. Consider emailing hello@thepiazzacenter.com to connect with a medical aesthetician or skincare expert who can help you build a custom plan.

Do you offer consultations to build a custom skincare routine?

Yes! We understand the importance of personalized care. You can email hello@thepiazzacenter.com to connect with a medical aesthetician or skincare expert who can assist you in building a custom routine.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. In addition we also offer other payment methods such as Paypal, Shoppay, Apple Pay and Google Pay.

Do you offer any coupons or discounts?

We recommend signing up for our email list to receive updates on promotions and discounts we may offer.

What are your shipping rates?

Shipping rates are calculated at checkout based on your order total and shipping destination. We offer complimentary shipping for orders over $200, and expedited shipping rates if needed. 

Do you offer free shipping?

We may offer free shipping on all orders over $200. You can check our website or sign up for our email list for the latest updates

How long will it take to receive my order?

Order processing typically takes 1-2 business days. Standard shipping times vary depending on your location, but generally take within 3-7 business days.

 What is your return policy?

We offer a [link to return policy page] satisfaction guarantee. You can return unopened and unused products within 14 days of purchase for a full refund.

 How do I return an item?

Please visit our [link to return policy page] for detailed instructions on how to return an item.

Are your products medical grade?

Yes, we offer a curated selection of medical-grade skincare products. Be sure to checkout this link to learn more about what medical-grade skincare is.

 Are your products safe for all skin types?

While our products are formulated with high-quality ingredients, we always recommend consulting with a skincare professional to ensure a product is suitable for your individual skin type.

What is your guarantee on your products?

We stand behind the quality of our products and offer a satisfaction guarantee. If you are not satisfied with your purchase, you can return it for a full refund in accordance with our return policy.